CarTrawler powers car rental partnerships worldwide. Travel brands such as airlines, online travel agents, accommodation suppliers and car rental retailers use our technology to connect you with more car rental companies in more cities than you will find anywhere else. When you see the CarTrawler logo, you can rest assured that you are getting the greatest selection of cars and prices every time, everywhere.
CarTrawler don’t actually sell car rental (we don’t have any cars!) but we do work hard in the background to build you an online car rental booking engine that is tailored to meet your needs whether you are planning a holiday with the family or a business trip for work. Should you need to make a change to your booking or require further assistance, our Customer Support Team is on hand 24 hours a day, 7 days a week.
Should you need to make a car rental booking today, we have many great partners for you to choose from, some of which are listed on our Partners page. Alternatively, if you have a question about a booking that you have already made or that you are planning to make, please contact our Customer Support Team through the Help Desk.
Accepted: American Express, Diners Club, MasterCard, Visa
Not Accepted: Pre-paid credit cards, Laser, Maestro, debit, or Switch cards
Ensure your limit is adequate to cover the excess
In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, the car rental
agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Form(s) of ID
A valid photo ID (Passport or National ID).
For the rental you will also need two forms of proof of address that is the same as on your driver’s license:
One must be a credit card or bank statement for the credit card presented at the desk.
The other should be a utility bill (gas, electric, water use bill etc.) Mobile phone bills or council tax bills will not be accepted.
Both documents must be dated within 8 weeks of date of hire. You will have to pass a security validation check by car rental agent
A full license held for minimum of 1 year with no major endorsements. UK licenses holders need to present the photocard
and the paper counterpart.
If your license is not in Roman alphabet (i.e. Arabic, Greek, Russian or Chinese) you need to bring an International Driver
license and your domestic license. If you’re renting abroad (outside the EU) International drivers license is usually required
regardless of the alphabet. International driver's license must be accompanied by the original domestic license of the driver.
A printed version of your voucher must be produced on arrival at the rental desk.
Failure to present the voucher means the car rental agent may charge you at the local rates.
Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent
on collection of the vehicle.
If you do not present the required documents, the documentation is not valid or you do not have enough funds on your
credit card, the car rental agent may refuse to release the vehicle and no funds will be reimbursed.